That the kinder gentler/politically correct/BIG Business way of running healthcare is seriously lacking in REALITY. We are supposed to never let a patient think they are less important than anyone else...
Really, because the patient coming in AGAIN for the same cold, toothache, back pain, even headaches and abdominal pain, HAS to be as important as the HMMMMMMM...Acute STEMI, Severe Shortness of Breath, and OOPS, the not so important CARDIAC ARREST....Again, REALLY, and did any of these OH so terrible emergencies fill any other prescriptions other than the narcotics, or follow up with the Recommended specialists.
The answer is 99-out-of -100 times IS a resounding NO.
The Reality is that I tell these people when I am dealing with a critical patient and that I will get their care provided as soon as possible, but that the TRUTH is that the critical and dying come first.
Usually they are understanding and more patient from that time on, and will be treated soon, but, the few who are not, well they may have to wait. These are the ones who are able to stand outside the door and tap their feet, they may even occasionally tap their watch...OH they know how to get things done fast...Right?
Facts are facts and most people understand that the Emergency Room is just that and that Critical patients are Emergent and so far they are appreciative that I would be providing the same life-saving measures if they or a family member were in the same condition, and they appreciate being made aware of why there is and has been a delay...
Another issue is we are often told not to judge someone else's pain...BUT, I will write down what they say and I will note their behavior...I.E.: the excruciating (#10) abdominal pain who is sitting in the bed, laughing on the phone, and drinking a soda or maybe even eating some fried chicken. What is not to judge in this instance?
I still wonder where some of these ideas come form...Ludicrous is only the icing on top of a very deep cake that is filled with UNREALITY, all in the name if Business and certainly NOT Healthcare...
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