Dis-Service to our Patients
It is and will always be a DIS-SERVICE to our patients to treat them as clients or customers in a service industry.
This is a life-saving, health education providing, caring profession, but more sugar or lemon for their tea is not a priority. The customer is FAR from always right in this instance. In fact, they are often wrong, thus their many health issues and repeat performances and returns to the ER and hospital re-admissions.
Medicare is looking at not paying for re-admissions for the same diagnoses. Now how are the powers that be going to fudge the data on that to get paid? CHF is one of the most common re-admitted diagnosis of patients coming back. Wound treatment is right up there and often that is due to in-hospital acquired occurrences. Come-on, it is 2012 and wounds obtained in the hospital should not be happening.
Education is the key to staff, patients and families. Choices exist for all. But, Responsibility for those choices should be the most promoted part of the education process...
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