A Capstrat-Public Policy Polling survey found patients favored using nurse help lines for communication, with 72% saying they would use it if offered and 55% expressing interest in online nurse advice. The survey also found that although 85% of responding patients said they wouldn't use social media to talk to their doctors, many said they are open to using the Internet to access their health data, pay bills or schedule appointments. Healthcare IT News (3/24)
We are told in the ER not to give medical advice on the phone, so we use a 1-800-Nurse line. The answers from them are generally to come to the ER, if the patients use it, but they frequently get very upset that we will not give them advice on the phone. And they repeatedly call back hoping to get a different answer from someone else.
I feel they are a great idea but not well utilized in that it seems for patients to actually call their own family doctor is not advised where sending them to the ER is...Are the answers standardized and pre-written?
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